Terms of Service

Terms of Service

As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets and prompt payment of balances due.

Inclement weather may make it hazardous or impossible to make a scheduled cleanup. When lightning is in the area, we WILL NOT risk injury to our employees. We may notify you that your yard will be skipped that day. In that event, every effort will be made to make up for the skipped day as soon as possible; however, in some cases it may not happen until your next service day due to scheduling demands. In the event of a hurricane or excessive flooding, service may be disrupted for an extended period of time. No refunds or credits will be issued for skipped or missed days due to weather. No Exceptions!

Confining your pet. All pets must be secured from the yard on the date of service. If we cannot enter your yard or your pet will not allow us to, you will still be charged for the service trip, and your service will be resumed on its next schedule date.

If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please let us know in advance to pause the service.

Types of waste we will remove are solid, dry normal waste. We will attempt, but you acknowledge that if it’s soft, wet, mushy or diarrhea type stool, we will not be able to remove all of it. Nor will we remove any waste that appears to have bugs, worms or parasites.

Area to be serviced must be free of tall grass, weeds, leaves, and debris. Although we will make every effort to make your yard clean, our service personnel understandably cannot clean what they cannot see. If the area to be serviced has excessive grass and weeds, some waste will inevitably be left. If our team feels the visibility of waste in your yard may be a concern, we will notify you. Grass Cutting is recommended to be done the day after scooping. We will not be able to pick up waste that has been ground into the grass by riding lawn mower tires and other maintenance machinery. If you wait until the days before we come to cut your grass, we cannot be responsible for waste left in the yard.

Area to be serviced must be free of tall grass, weeds, leaves, and debris. Although we will make every effort to make your yard clean, our service personnel understandably cannot clean what they cannot see. If the area to be serviced has excessive grass and weeds, some waste will inevitably be left. If our team feels the visibility of waste in your yard may be a concern, we will notify you. Grass Cutting is recommended to be done the day after scooping. We will not be able to pick up waste that has been ground into the grass by riding lawn mower tires and other maintenance machinery. If you wait until the days before we come to cut your grass, we cannot be responsible for waste left in the yard.

Spunky Scoopers assume no liabilities for damages to yards, gates, pets or other properties.

Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes.

Billing receipts will be e-mailed on the first of each month prior to services being rendered. Billing charges will be based on location, the number of pets, type of pets, size of yard and number of weekly visits. Payment will be charged to the credit card number we have on file for you on the first of every month.

Declined Card on File will be given 1 day to respond with a new payment method and service will be interrupted until payment is made.

A late fee of $15.00 will be applied on the 15th of the month to an account with an unpaid balance due. On this date, account service will be suspended and will not be resumed until payment is rendered. Accounts that are delinquent for over 45 days will be assessed a $35 collection fee and be sent to collections.

A $35.00 fee will be charged on any returned check. Temporarily suspending service: If for any reason your pet(s) will not be using the yard for a certain period (i.e., vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), you must notify us in writing at least 1-week in advance to temporarily suspend service. Refunds or credits will NOT be issued.

Either party may terminate service (in writing) at any time. Unpaid balances are due within 15 days.

Please note: If you do not want to be on reoccurring service, but want your yard serviced every once in a while, a $5.00 inconvenience fee will be added to base price, for changes that disrupt the scheduled route.

By initiating service, both parties agree to the above terms and responsibilities. You give Spunky Scoopers and its representatives permission to enter your premises to perform services and bill your credit card for services rendered.